Frequently Asked Questions About The Math Translator Courses

Which courses are available for the monthly subscription fee?

All of The Math Translator courses are available with one subscription. Those courses are:

  • Prealgebra - composed of 62 comprehensive one-hour lectures, 963 homework support videos, and answer keys for each practice test
  • Elementary Algebra - composed of 80 comprehensive one-hour lectures, 1,116 homework support videos, and answer keys for each practice test
  • Intermediate Algebra - composed of 95 comprehensive one-hour lectures, 1,021 homework support videos, and answer keys for each practice test
  • College Algebra - composed of 65 comprehensive one-hour lectures, 730 homework support videos, and answer keys for each practice test
  • Algebra & Trigonometry - composed of 85 comprehensive one-hour lectures, 974 homework support videos, and answer keys for each practice test
  • Precalculus - composed of 73 comprehensive one-hour lectures, 800 homework support videos, and answer keys for each practice test
I am a teacher/professor and I teach online classes. I don’t have the time to produce video content myself. Can I have my students use The Math Translator videos as a part of my online class instruction?

Yes!  Not only can you do this, but this type of use of The Math Translator videos is encouraged.  So long as the videos are being viewed by individual students and not being projected onto a screen for group viewing, this would not violate the Terms of Use.  In this situation, each student would be required to buy their own subscription to The Math Translator service.  However, student discounts are available.  Please email support@themathtranslator.com for a coupon code for your class.

I am a homeschool parent with multiple children. Do I need individual subscriptions for each child?

No, one subscription provides access to all of The Math Translator courses. So one subscription may be used by all of your children.  However, your login may only be used on one device at a time.  That means that you will need to stagger the usage of the website to one child at a time.

If I sign up for a monthly subscription, am I locked in for a period of time?

Your subscription will start with a free 7-day trial. After your trial expires, your subscription will run on a month-to-month basis and will renew automatically each month unless you cancel the service. Subscriptions can be canceled at any time and when you cancel, you will have access to the service until the end of your current billing cycle.  See the Terms of Use for more details.

My login isn't working. What should I do?

If you are having issues accessing your account simply click the "Forgot Password or Username" link on the login page. You will be walked through the process of resetting your credentials and gaining access to your account.

How do I change my password?

You can change your password by clicking on the "My Account" button, and then on the "Account Details" tab.  The "My Account" button is found on the Courses Homepage.

My friend is in my class and struggling more than I am, but can't afford to subscribe. Can they use my login so they can get help too?

Unfortunately login sharing is a violation of the Terms of Use. In this instance, I would encourage you to approach your teacher/professor about discussing the possibility of a site license with your school. Site licenses allow The Math Translator videos to be accessed and viewed for free by any student on campus.  Additionally, high school and college students qualify for a reduced monthly rate.  Email support@themathtranslator.com from a current school email address and provide a photo of your current student I.D. You will be sent a coupon code for a reduced monthly subscription fee.

Is it ok if my teacher uses your videos in front of the class?

No, this is not ok. Individual subscriptions are for individual use and projecting them onto a screen for group viewing is a violation of the Terms of Use.  For children attending brick and mortar schools, The Math Translator videos are a supplement, not a replacement for live math teachers. Teachers wishing to use The Math Translator videos to supplement their instruction are encouraged to email support@themathtranslator.com for a coupon code that students can use to receive a reduced monthly subscription fee for individual usage of the website.

Do you offer a free trial?

Yes! All subscriptions start with a 7-day free trial so you can explore the courses that The Math Translator offers and decide if it is right for you.  If you wish to continue with the service, then you will be charged on a month-to-month basis after your free trial ends.  If you cancel your service before the 7-day free trial expires, then you will not be charged.

Can I get a refund if I cancel part of the way through a subscription month?

No, unfortunately refunds are not available for partial month usage. If you decide in the middle of the month to cancel your subscription, your subscription and access to the site will end at the end of your current billing cycle. See the Terms of Use for more details.

I'm needing more help on a particular exercise. Are you available for individual instruction?

Unfortunately, I am not available for individual instruction at this time.

How do I cancel my subscription?

You can cancel your The Math Translator subscription at any time, and you will continue to have access to the courses through the end of your current billing period. To cancel, login and go to the “My Account” page on the website.  Click on "Subscriptions" and follow the instructions for cancellation. If you cancel your subscription, your account will automatically close at the end of your current billing period. To see when your account will close, click “Subscriptions” on the “My Account” page.

Didn't Find An Answer? Send me your question!

Contact Us