Frequently Asked Questions About The Math Translator Service

When will more courses and videos be available in my Account Dashboard?

Videos will be posted nearly everyday for whichever book is currently in production. So check back daily for new videos.  The current projection for completion dates are as follows (note that these are completion dates and much of the material for each course will be available before the completion date):

  • Intermediate Algebra - complete with 95 comprehensive one-hour lectures, 1,021 homework support videos, and answer keys for each practice test
  • Elementary Algebra - complete with 80 comprehensive one-hour lectures, 1,116 homework support videos, and answer keys for each practice test
  • Prealgebra - currently in production, ready for enrollment starting Fall 2020, completion date of November 2020
  • Precalculus/College Algebra/Algebra & Trigonometry - Ready for enrollment starting Fall 2021
  • Statistics - Ready for enrollment starting Fall 2022
  • Additional books may be added after these are complete
Will you be doing more homework videos for problems other than those currently posted?

No, I will only be posting video solutions for every other odd (1, 5, 9, 13,….etc) homework problem in each book.  The OpenStax books are being used by instructors and many instructors will assign and grade homework from the book.  I want to provide support for students and teachers, but not in a way that interferes with an instructor’s ability to use the books in their courses.  When I am done with companion lectures and every other odd homework problem for each book, I will go back and do video solutions for all of the “Try It” problems in each book.  That will provide additional examples for each topic covered in the books.

I am a teacher/professor and I teach online classes. I don’t have the time to produce video content myself. Can I have my students use The Math Translator service as a part of my online class instruction?

Yes!  Not only can you do this, but this type of use of The Math Translator videos is encouraged.  So long as the videos are being viewed by individual students and not being projected onto a screen for group viewing, this would not violate the Terms of Use.  In this situation, each student would have to be required to buy their own subscription to The Math Translator service.  

My friend is in my class and struggling more than I am, but can't afford to subscribe. Can they use my login so they can get help too?

Unfortunately login sharing is a violation of the Terms of Use. In this instance, I would encourage you to approach your teacher/professor about discussing the possibility of a site license with your school. Site licenses allow The Math Translator videos to be accessed and viewed for free by any student on campus.

Is it ok if my teacher uses your videos in front of the class?

No, this is absolutely not ok. Individual subscriptions are for individual use and projecting them onto a screen for group viewing is a violation of the Terms of Use.  For children attending brick and mortar schools The Math Translator videos are a supplement, not a replacement for live math teachers. Teachers wishing to use The Math Translator videos to supplement their instruction are encouraged to speak with their administrators about obtaining a site license with The Math Translator for their school. 

If I sign up for a monthly subscription, am I locked in for a period of time?

Your subscription will start with a free 7-day trial. After your trial expires, your subscription will run on a month-to-month basis and will renew automatically each month unless you cancel the service. Subscriptions can be canceled at any time and when you cancel, you will have access to the service until the end of your current billing cycle.  See the Terms of Use for more details.

My login isn't working. What should I do?

If you are having issues accessing your account simply click the "Forgot Password or Username" link on the login page. You will be walked through the process of resetting your credentials and gaining access to your account.

How do I change my password?

You can change your password by clicking on the "My Account" button, and then on the "Account Details" tab.  The "My Account" button is found on the library selection homepage.

Do you offer a free trial?

Yes! All subscriptions start with a 7-day free trial so you can explore the video content that The Math Translator offers and decide if it is right for you.  If you wish to continue with the service, then you will be charged on a month-to-month basis after your free trial ends.  If you cancel your service before the 7-day free trial expires, then you will not be charged.

Can I get a refund if I cancel part of the way through a subscription month?

No, unfortunately refunds are not available for partial month usage. If you decide in the middle of the month to cancel your subscription, your subscription and access to the site will end at the end of your current billing cycle. See the Terms of Use for more details.

I'm needing more help on a particular exercise. Are you available for individual instruction?

Unfortunately I am not available for individual instruction at this time.

How do I cancel my subscription?

You can cancel your The Math Translator subscription at any time, and you will continue to have access to the courses through the end of your current billing period. To cancel, login and go to the “My Account” page on the website.  Click on "Subscriptions" and follow the instructions for cancellation. If you cancel your subscription, your account will automatically close at the end of your current billing period. To see when your account will close, click “Subscriptions” on the “My Account” page.

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